Jobs in Dubai Position IT Support Administrator

Jobs in Dubai Position IT Support Administrator

The purpose of this role is to diagnose networking, hardware, and software problems for Staff, Faculty and Students and to provide general technical support to all end users in ADU during the course of day to day activities to ensure smooth operations within ADU.

Responsibilities
IT Support
• Receives support requests, diagnoses the problems and works on solution to ensure smooth operations.
• Provides desktop support to classrooms, labs, and faculty and staff offices; installs photocopiers, printers, scanners, video conferencing tools and labs’ equipment.
• Installs software, configures applications/licenses, and solves log in/ passwords issues.
• Provides basic network support, troubleshoots basic telephone, internet, and Wi-Fi issues.
• Creates emails accounts, creates active directories for new users, prepare access cards, assign telephone extensions, and disables accounts of separating users.
• Performs servers’ backup to ensure students, faculty, and staff data are secured.
• Invigilates lab exams as requested by colleges; supports online exams.
Information Sessions
• Holds information sessions and trainings for faculty, students, and staff to train them on using IT equipment/applications.
Events Support
• Provides technical support and set up for ADU on campus/off campus events.
Inventory
• Inspects classrooms, labs, offices, review productions dates to do necessary replacements every 4 years.
• Reports any changes to the department’s Asset Coordinator to update the inventory system accordingly.

Qualifications
• Bachelor in Computer Engineering, Computer Science, or IT
• Professional Certificates such as MCSE, MCP, CCNA are preferred
• 2 years experience in a position of IT support
• Experience in education industry preferred
• English is a must, Arabic is preferred
• Flexible Timing, Problem Solving Skills, and Customer Services Skills

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